What we do

Customer services / ecommerce

Many of our clients tell us that their time can be spent much more productively when they don’t have to think about whether their customers are being looked after well or if orders are being processed properly.

When customer contact levels don’t warrant employing someone full time, our clients know that by employing us to handle their customer services function, their customers have access to ‘them’ throughout the working day. Incoming telephone calls, emails and post are dealt with promptly and charges relate directly to the work we do. Not so many calls = lower costs and when things are busier we have the capacity to handle multiple calls at once.

General enquiries and advertising response

As the first point of contact for incoming callers it’s vital that we project the right image for the company, product or brand that we’re representing. We might be working with you on an ongoing basis or perhaps just as an overflow facility to look after responses to specific advertising campaigns. Regardless of duration, we pride ourselves on becoming an extension of your team and matching our style to your own. We behave as if we are sat in your own office, dealing with callers in a friendly and human fashion, rather than sounding like a robot working to a script.

We spend time learning about your products and services so that we’re able to knowledgeably answer general enquiries or more technical questions and then action any requests such as sending out product literature. We’ll be in regular contact with you to know what’s going on at your end so we can keep customers informed of delivery dates/production schedules and manage their expectations. We’ll keep useful call logs containing enquirers’ contact details and comments in preparation for any follow ups from your sales team and we’ll endeavour to keep each and every enquiry as ‘warm’ as possible.

Technical Support

Effective technical support is an important aspect of customer care and we offer front-line helpdesk services for a variety of support companies in the ICT sector. Whilst we’d never suggest we’re technical experts, we can certainly deal with some of the more basic issues keeping your technical staff free for more testing scenarios. We’ll escalate issues as necessary, keep call logs and make sure that matters are seen through to a satisfactory conclusion.

Order taking/processing

We’re very comfortable monitoring and processing internet orders via your online or paper-based systems, taking credit card details and completing transactions via your preferred payment service. Whilst dealing with sensitive data we’ll be mindful of working securely and with data protection protocols in mind. Rest assured there will be no-one’s credit cards details on a post it note being put out with the rubbish - all our paper waste is cross shredded and recycled.

The ‘fridaygirl feeling’ doesn’t end there - we offer so much more than just customer services. See our other departments for more information.

  • PA & Secretarial

    • pa services
    • reminder service
    • secretarial services
    • ticket booking
    • diary management
    • travel booking
    • virtual assistant
    • virtual pa
    • virtual secretary
    • errand running
    • letter services
    • audio dictation
    • dictation services
    • digital transcription
    • mini or micro cassette
    • transcription services
    • powerpoint presentations
    • organising meetings
    • organising time
    • organising records
    • event organisation
    • administrative assistant
    • errand running
    • postal mailings
    • business address
    • post reception
    • virtual reception
    • telephone answering
    • call handling
    • customer service
    • pa support
  • Reception

    • answering service
    • call answering
    • call centre outsourcing
    • call centre services
    • call forwarding
    • call handling
    • call overflow
    • call patching
    • first line support
    • live receptionist
    • telephone answering
    • telephone answering service
    • telephone answering services
    • telephone answering uk
    • phone answering
    • phone answering service
    • email forwarding
    • virtual reception
    • virtual receptionist
    • virtual office
    • message relay via email, SMS, call log
    • post reception
    • post forwarding service
  • Finance Department

    • bookkeeping services
    • data entry companies
    • data input
    • database development
    • database programming
    • organising records
    • customer relationship
    • management
    • marketing data
    • data entry
    • credit control
    • chasing payments
    • invoicing
    • expenses
    • Excel
    • Access
    • Filemaker pro
    • Quickbooks
    • Sage
    • MYOB
    • Freeagent
    • Xero
    • Kashflow
    • payroll
    • VAT returns
    • year end preparation
  • Customer Services

    • membership services lines
    • customer relationship management
    • customer service line
    • customer service management
    • Customer query line
    • ecommerce customer support
    • corporate reception services
    • internet enquiry management
    • information request lines
    • customer care service
    • order taking
    • order fulfillment
    • payment processing
  • Administration

    • business process outsourcing
    • business support
    • business support services
    • companies services
    • office assistant
    • admin services
    • administration outsourcing
    • administration services
    • administrative consultant
    • admin consultant
    • admin support
  • Medical Consultancy Support

    • consultant support
    • human resources support
    • medical secretary
    • secretarial services
    • practice manager
    • pa services
    • receptionist
    • call answering
    • receiving post
    • receiving emails
    • diary management
    • booking consulting rooms
    • appointment booking
    • travel booking
    • organising time
    • organising records
    • audio dictation
    • letter writing
    • word processing
    • dictation services
    • transcription services
    • report preparation
    • databases for case tracking
    • record keeping
    • invoicing
    • expense claims
    • payment chasing
    • credit control
    • bookkeeping
    • VAT
    • accounts preparation
  • Marine Support

    • business process outsourcing
    • business support
    • business support services
    • companies services
    • office assistant
    • admin services
    • administration outsourcing
    • administration services
    • administrative consultant
    • admin consultant
    • admin support
    • book-keeping
    • credit control
    • virtual purser
    • travel booking
    • crew travel
    • crew admin
    • guest support
    • book-keeping
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