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The way we work with you

Let’s talk

We’ll start by talking through what you’d like to achieve and how you think we might be able to help. No square pegs for round holes here - our service is made to fit your requirements. Don’t worry if you’re in a bit of a muddle and unsure of exactly what you need, that’s quite common when people first come to us.

Options

We’ll come up with a few options for you to consider and when you’ve decided what you’d like done, we’ll draw up some paperwork and get cracking.

The paperwork

A work specification will contain the most pertinent aspects of the service you require and will operate alongside our standard terms and conditions. This shouldn’t seem overly bureaucratic - we believe it’s crucial to all good working relationships for everyone to know what’s expected.

Your fridaygirls

We find it hugely productive to align the personalities of our clients with the skills and personalities of our administrators. You’ll be matched with the fridaygirl best suited to your preferred business style, who will be your main point of contact and will get to know and understand your business. At least one other fridaygirl will also know about you and what’s going on, so that your work will continue smoothly in the event of any absence.

Efficiency

We’re not keen on just going through the motions. We take our role very seriously and just like any ‘real’ member of your staff, we’re constantly looking for improvements and will always make suggestions to increase efficiency where we see an opportunity. Some might argue that by promoting faster, more efficient working, we’re turning work away but it’s one of the reasons clients keep coming back.

Shhhhh!

We take your business and reputation just as seriously as our own. Confidentiality is hugely important to us and we never divulge clients’ company information, or indeed who we work for, unless permitted to do so.

Diplomacy

Often we’ll be working alongside clients’ existing suppliers or their own administrative staff. We make a conscious effort not to step on anyone’s toes and to integrate as seamlessly as possible within an organisation, without unsettling pre-existing relationships.

Straightforward charges

With the exception of providing call handling/virtual office facilities, we charge very simply by the time spent undertaking client work plus any expenses. You only pay for what you need. Our current hourly rate is £22.00 [+VAT].

Our time is electronically tracked, minute by minute, throughout the day and at the end of each month we invoice by the quarter hour. If we’ve only spent a couple of minutes each day on a task, and at the end of the month the total is just ¾ hour, then the invoice will be just £16.50.

All outgoing post/courier charges are logged for reference and all phone calls made on your behalf are recorded by our phone system to enable reporting which shows who we called, when and for how long.

Flexibility

There is no ongoing obligation to engage our services for a set amount of time and therefore no associated minimum spend. We’re here as and when required, for as little or as much as you need….. and if you only need us once a year for a specific product we won’t mind in the slightest.